PoB Hotels' most frequently asked questions
Things to know
How do I redeem a gift voucher?
PoB Hotels' gift vouchers can be redeemed, in full or in part, for an unforgettable stay, a delightful meal, or an inspiring experience at any of our hotels across the British Isles. Simply present your voucher as payment at a current member hotel.
How do I check the expiry date of my gift voucher?
You can check the expiry of vouchers using the unique code on your voucher, here. All vouchers are valid for 24 months from purchase.
How can I check my gift voucher balance?
You can check the balance of vouchers using the unique code on your voucher, here.
Can I still redeem my old gift vouchers?
Gift vouchers can still be redeemed as normal up until their original expiry date.
What makes a PoB Hotel?
We only invite the very best independent hotels to join our collection – but there’s much more to it than that. The essence of PoB Hotels is built on our British heritage, honouring provenance and sincere, authentic service. We love the independent nature and unique culture at each property. What ties the hotels together is not being the same but celebrating individuality with a common vision- offering guests the best experiences.
- How do I book a PoB Hotel?
Do PoB Hotels have any special offers?
We have a range of carefully curated offers available across the British Isles. You can browse them here.
Where are PoB Hotels located?
You'll find our collection of hotels dotted all over the British Isles in the following regions: London, the South East, the South West, the Channel Islands, the Cotswolds, Central England, the North, Scotland, and Wales.
Why choose PoB Hotels?
PoB Hotels is a collection of carefully curated rooms, the finest restaurants and spas, and the most authentic regional experiences across the British Isles.
We’re all about pairing each guest with an experience that’s extraordinary and unique, so all members are inspected annually to ensure they live up to the PoB Hotels standard. Plus, admission of new members is subject to successfully passing an anonymous overnight inspection and a ballot of the membership.
What is Hospitality Action?
PoB Hotels is proud to be partnered with Hospitality Action, which offers vital assistance to all who work, or have worked, within hospitality in the UK.
How is PoB being sustainable?
PoB Hotels is committed to responsible travel and the importance of sustainable practices across our collection of the finest hotels in the British Isles. The hotels have not only been invited into the collection as a result of being beautifully appointed, but also for being operated by some of the finest hoteliers and most caring families. PoB Hotels has partnered with EarthCheck, the world’s leading scientific benchmarking, certification and advisory group for travel and tourism, to develop environmental good practice and certification for hotel members, and company-wide regenerative practices.
This is an important step in our ongoing commitment to sustainability and a way to promote the importance of sustainable practices across our hotels. The independent hotels are on their individual journey to create a positive impact within their respective communities, featuring issues of social, economic and sustainable scope.
How can I stay up to date with PoB?
You can find out all the latest PoB Hotels news, travel inspiration, and hidden gems through our online magazine, The Handle.
Stay inspired and follow us on social media, sign up to our newsletter, or browse our directory (available online or by post).